Stock Collection & Returns
Klarius Products strives to provide high quality replacement car parts and makes every effort to ensure that all parts arrive in perfect condition.
If you are returning an unwanted item either direct or via a distributor, then please take every care to return it in the optimum condition that it was delivered in. If your component fails to reach these standards for any reason, please complete the warranty returns form, where our customer service team will be happy to address your concerns.
Please note there have been changes to the Klarius Returns process:
‘Red Bag’ (K Note Returns) is for Warranty claims on New Goods only, any other type of return found using red bags will not be processed and will not be returned to you.
Good Stock Returns – Return of stock whether damaged, ordered in error / unwanted will be collected using the Klarius Return Vehicle. Over a regular cycle this vehicle will visit the majority of our customer base and will handle any returns. Credits will be issued for accepted goods after removal.
Stock Re-profile Returns – Will require prior agreement with your Klarius Business Development Manager.
Collection Dates for Returns – We will notify you and confirm one week prior to collection. In order to maximise the efficiency of the service, please note that consolidation into one branch may be requested.
Please be aware that individual returns may take a little longer to process.
For warranty returns, please use our Online Warranty and Returns Form.