Cheadle, Staffordshire
Posted 3 months ago

Reports To: Development Manager
Function: Technical Centre

Overview:

Main duties include running the Technical Helpline. Including taking ownership of resolving customer issues and giving support to customers, and feedback information to site operational team. Additionally, the role will conduct mystery shops, as well as liaise with local garages for product feedback. Admin support for Technical Centre team and entering product information onto computer system.

Principle Duties and Responsibilities:

  1. Help-line
  • Customer liaison: answering phone queries in a professional manner related to all products, including feedback information to other departments for improvements.
  • Liaison with other departments in the company to share information
  • Support for other departments with Technical advice / queries.
  • Producing and communicating information of calls dealt with (monthly report out / New part requests)
  1. Customer feedback
  • Making mystery shop phone calls to customers, to gather information and feedback
  • Working with local garages to gather information for product quality & feedback
  1. Administration & Purchasing
  • Purchasing for the department, general admin duties and project support
  • Entering Bill of Materials information onto ERP system for new products

Education/Experience:

  • Experience and understanding of product ranges, and MFR operations.
  • Experience of working on a customer help line, or in customer facing role.
  • Experience in automotive / technician / workshop environment would be advantageous.
  • Analytical approach to problem solving
  • Good communication skills / interpersonal skills – dealing with customers
  • IT skills (MS Office used)
  • Full driving licence would be advantageous

Job holder will be based at Cheadle ST10 1UF.

40hrs per week. 8.30am – 5pm

Job Features

Hours

8.30am – 5pm, 40hrs p/w

Term

Permanent

Salary

Competitive

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